Fees & Payments Policy

Types of Fees

Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any value – added tax (VAT) that may apply. See the Taxes section below for further details.

Listing Fees

Molymed Supplies has no listing fees or limit of products you can list! 

Great right? 😉 

Transaction Fees

When you make a sale through Molymed Supplies you will be charged a transaction fee of 4% of the price you display for each listing plus the amount you charge for delivery and gift wrapping. If you offer optional personalisation for an additional fee, the additional fee for personalisation is added to the listing price you display and the total display price is subject to the same transaction fees described in this Section. See the Taxes section below for more information about whether you are required to include applicable taxes in your listing prices. Transaction fees are deducted from your current balance as each sale occurs, and are reflected in your Molymed Supplies wallet found on your vendor dashboard. 

Subscription Fees

Molymed Supplies sellers in good standing may opt-in to MolyMed Supplies Warehouse. A package offering an expanded set of tools for growing brands through fulfillment of orders. The fee for the MolyMed Supplies warehouse subscription starts at £11.50 per month and is dependent on level of sales. MolyMed Supplies subscription fees are deducted from your current balance each month. If funds are not available an invoice will be sent to the seller requesting payment within 15 days. 

Auto-renew. Subscription fees will be deducted every month between the 1st – 7th and is dependent on how many sales you complete within that month, however the fulfillment per sale charges will start the day you sign up. For example, if you sign up on 5th March, your subscription fees will be charged between the 1st -7th April and so on. 

If you sign up after the 2nd week of the month and complete less than 10 sales before the 1st of the next month you will receive a later starter discount on your first monthly charge of 50%. 

be added on 5th April, 5th May, and so on. When you sign up at the end of the month, your subscription fees will be charged to your payment account on the last day of the month. For example, if you sign up on 31st May, your subscription fees will be added on 30th June because that is the last day of the month. You can cancel your MolyMed Supplies subscription anytime by emailing customer.service@molymedsupplies.com where your final day will be identified based on removal of your products from the warehouse. After your MolyMed Supplies warehouse subscription has ended, your shop will return to MolyMed Supplies Standard, and you will no longer have a subscription fee or fulfillment charges added to your payment account. 

Payment Processing Fees

Online Sales. MolyMed Supplies charges a payment processing fee for each transaction through MolyMed Supplies. The payment processing fee is assessed on the total amount of the sale, including tax and postage. Payment processing fees are deducted from the sale amount in your payment account. Processing fees are not fixed and may fluctuate depending on external payment companies used by MolyMed Supplies. 

Delivery Fees

Sellers who fulfil orders themselves must provide accurate shipping information at checkout. They must abide by their fees and shipping instructions. 

MolyMed Supplies offers sellers in certain locations the ability to use the MolyMed Supplies warehouse to fulfill their orders. The cost will depend on the delivery carrier, and the origin, destination, weight, and dimensions of the package. The warehouse is on a subscription basis with fulfillment charges per sale. Full details can be found within the MolyMed Supplies warehouse terms and conditions. 

Fee Avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by MolyMed Supplies. This includes, for example, encouraging buyers to purchase an item in your MolyMed Supplies shop through another venue. A transaction initiated on MolyMed Supplies may not be completed off of MolyMed Supplies. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item’s price after a sale for the purpose of avoiding MolyMed Supplies transaction fees, misrepresent the item’s location, or use another user’s account without permission.

Paying your MolyMed Supplies Fees

MolyMed Supplies will automatically deduct all fees owed from your payment account. Provided you have sufficient funds in your payment account no further payment action is required. If your payment account does not contain sufficient funds you are responsible for paying any fees owed in full within 15 days of the date of your monthly statement, or the account will be considered past due, and MolyMed Supplies may charge your card on file or take other actions to collect funds. If you make a sale while you have an outstanding balance the net sale amount will be applied to your outstanding balance. You may pay your outstanding balance manually by credit card, debit card.

You will receive email updates when you withdraw from your Molymed Wallet and when payment is taken such as warehouse subscriptions.

MolyMed Supplies may suspend your selling privileges at any time pending payment of your outstanding balance.

MolyMed Supplies Payments

MolyMed Supplies’s Payments enables sellers to accept various forms of payment in their local currencies while using MolyMed Supplies’s services. Sellers can accept payment by credit card, debit card, MolyMed Supplies Credit, Stripe, Apple Pay and Google Pay. Please Note: Withdrawal from your MolyMed Wallet and into your own bank account can take 7-10 days. 

Taxes

You are responsible for collecting and paying any taxes associated with using and making sales through MolyMed Supplies’s services.

VAT on Seller Fees

Depending on your business status and location, MolyMed Supplies may be required to apply VAT on seller fees charged each month and remit it to the relevant tax authority. VAT is collected on all MolyMed Supplies fees for sellers located in countries where VAT should be applied. 

Third-Party Services

MolyMed Supplies has engaged third-party service providers to perform many of the services related to payment processing, including card processing, disbursements, currency exchange, identity verification, fraud analysis, and regulatory compliance.

MolyMed Supplies partners with Stripe Payment to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment may vary. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, MolyMed Supplies reserves the right to contact you directly and to seek payment. 

MolyMed Supplies may share your personal or transactional information with those third-party service providers for purposes related to payments processing.

By using a third-party service, you may also be subject to an agreement with the third party. For example, Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service. 

If MolyMed Supplies receives notice that your shop’s content or activity violates a third party’s service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include cancelling a transaction, disabling listings from your shop, suspending or terminating your selling privileges, or removing certain payment methods.

Accepting These Terms

The Policy is a legally binding contract between you and MolyMed Supplies Ltd. 

Overview

MolyMed Supplies shops are only available to sellers who are at least 18 years old who register and are approved for an account with MolyMed Supplies. 

Sellers may only use MolyMed Supplies for the sale of items listed on MolyMed Supplies Services, and agree to dispatch sold items once a payment transaction is complete and reflected in their payment account. MolyMed Supplies reserves the right to terminate a seller’s access to MolyMed Supplies shop if the seller uses MolyMed Supplies in any other manner.

MolyMed Supplies’s Rights and Responsibilities

As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.

MolyMed Supplies may refuse service of MolyMed Supplies shop to anyone, for any reason, at any time.

MolyMed Supplies reserves the right to decline or refund transactions that we believe to be high risk, fraudulent, in violation of trade sanctions, or otherwise in violation of MolyMed Supplies’s Terms.

In the event that a buyer does not make payment for the purchase of a legitimate item sold using MolyMed Supplies (e.g., where the buyer used a stolen or unauthorised credit card), Molymed supplies are not responsible for any loss or damage caused.

 Seller Rights and Responsibilities

Communications. We will inform sellers of each transaction, or of other information, using our standard communication procedures (detailed in our Electronic Communications Policy), including by email or through MolyMed Supplies Messages tool.

Refunds. Refunds or adjustments paid by MolyMed Supplies to buyers for payments made through MolyMed Supplies will be via bank transfer into the sellers account or vendor wallet.  The MolyMed Supplies Platform does not have refund functionality after 180 days from the original purchase date. Credit memos may also be issues as a refund. 

Information on Cardholder Charges. Please note that your bank or card provider may charge additional fees (including cross-border fees) for transactions that you make on MolyMed Supplies. These fees are not charged by MolyMed Supplies and are at the discretion of your bank. Please contact your bank for further details.

Prohibited products 

1. Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs

Alcohol and drugs are prohibited on MolyMed Supplies. These substances face serious legal restrictions and in many cases are considered controlled substances under applicable law. Our policy also applies to other substances that have or are claimed to have an intoxicating or healing effect. Possible legal restrictions aside, these substances are not in the spirit of MolyMed Supplies.

More Details:

The following are examples of items that may not be sold on MolyMed Supplies:

1. Alcohol.
2. Tobacco products, smokeable products, e-cigarettes and e-liquid.
3. Drugs and certain herbal substances, including substances used for recreational and medicinal purposes, regardless of their legality.
4. Drug paraphernalia, including, for example: items with a carburetor; slides and/or items with a slide; bongs and bubblers; vaporisers and their components.
5. Medical drugs, regulated medical devices, and pharmaceuticals.

Restrictions on descriptions of purported health benefits:

A medical drug claim is a statement or suggestion that an item prevents, heals, or treats a medical condition or disease. Medical drug claims are subject to varying degrees of regulation. If you make claims about the purported health benefits of an item for sale on MolyMed Supplies, we urge you to speak with a qualified expert about which regulations apply to you. It is your responsibility to know and comply with all laws and regulations that apply to the items you sell.

MolyMed Supplies prohibits certain medical drug claims based on our values, such as claims likely to deceive or pose an unreasonable risk to our community. MolyMed Supplies may remove claims that we deem to be inappropriate, excessive, or otherwise unsuitable for our marketplace. We also remove content that promotes prohibited medical claims, such as anti-vaccine items. IfMolyMed Supplies receives proper notice from a legal authority, we may remove an item. 

Animal Products and Human Remains

Certain animal products are highly regulated and prohibited on MolyMed Supplies due to the risk of harm to live, companion, or endangered animals.

More Details:

The following are examples of animal products that may not be sold onMolyMed Supplies:

1. Live animals.
2. Items created using any endangered or threatened animal species. We define these as animal species designated as threatened or endangered. 
3. Items made from cat and dog parts or pelts.
4. Ivory or bones from ivory-producing animals, including tusks, elk ivory, fossilised ivory and woolly mammoth ivory.
5. Items made from human remains or products from the human body.

Violent Items: Items that Promote, Support or Glorify Violence

We want MolyMed Supplies to be a safe place for everyone. While violent content can be a legitimate part of historical, educational or artistic expression, it should never be used to promote or glorify violent acts against others.

More Details:

We do not allow items or listings that promote, support or glorify acts of violence or harm towards self or others, including credible threats of harm.

The following items are not allowed on MolyMed Supplies:

1. Items that glorify human suffering or tragedies, including items that commemorate or honour serial killers
2. Items that attempt to exploit natural disasters or human tragedies
3. Items that encourage, glorify, or celebrate acts of violence against individuals or groups
4. Items that encourage self-mutilation, starvation or other self-harm
5. Items that promote or endorse harmful misinformation

Pornography and Mature Content

Pornography and mature content of any sort is prohibited on MolyMed Supplies. 

Although pornography can be difficult to define, an item generally qualifies as pornography when it contains printed or visual material that explicitly describes or displays sex acts, sex organs, or other erotic behaviour for the sole purpose of sexual arousal or stimulation.

We define mature content containing printed or visual depictions of human genitalia, sexual activity or content, profane language, sexual wellness items, violent images, and explicit types or representations of taxidermy. 

 Illegal Items, Items Promoting Illegal Activity and Highly Regulated Items

We respect the law and expect MolyMed Supplies sellers to respect the law as well.

More Details:

Illegal items, items that promote illegal activity, and stolen items are not allowed on MolyMed Supplies. Neither are certain items that are subject to complex legal regulations or registration systems. BecauseMolyMed Supplies is a UK company, it’s important to abide by the laws of the United Kingdom. All forms of illegal activity are strictly prohibited. Listings may not facilitate or promote illegal acts.

Counterfeit or unauthorised items are prohibited on MolyMed Supplies. We consider counterfeit or unauthorised goods to be items that imitate an authentic good, particularly by using a brand’s name, logo, or protected design without the brand owner’s consent. Examples of prohibited counterfeit or unauthorised goods include replica luxury bags and branded apparel.

Hate Items: Items that Promote, Support or Glorify Hatred

We want MolyMed Supplies to be a community where people of all backgrounds, nationalities, religions, political affiliations and even different types of artistic taste and humour feel welcome.

More Details:

MolyMed Supplies does not allow items or listings that promote, support or glorify hatred towards people or otherwise demean people based upon: race, ethnicity, national origin, religion, gender, gender identity, disability, or sexual orientation (collectively, “protected groups”). We also prohibit items or content that promote organisations or people with such views.

The following items are not allowed on  MolyMed Supplies:

1. Items that support or commemorate current or historical hate groups, including propaganda or collectibles. Examples of hate groups include Nazi or Neo-Nazi groups, Ku Klux Klan (KKK) groups, white supremacist groups, misogynist groups, or groups that advocate anti-gay, anti-immigrant, or Holocaust denial agendas.
2. Items that contain racial slurs or derogatory terms in reference to protected groups.

Dangerous Items: Hazardous Materials, Recalled Items and Weapons

For safety and legal reasons, we prohibit certain dangerous items from our marketplace.

More details:

Hazardous Materials

Due to the potential harm caused by hazardous materials, as well as complex legal and delivery regulations surrounding such materials, hazardous materials are prohibited on MolyMed Supplies.

While not exhaustive, the following materials are examples of prohibited hazardous materials:

1. Explosives (fireworks or sparklers)
2. Explosive precursors
3. Flammable items
4. Gases
5. Radioactive material
6. Toxic substances (such as poisons

Weapons

Strictly prohibited.

Seller Eligibility Requirements

1. Keep your shop in good standing 
2. Enroll inMolyMed Supplies payment platform, found when you create an account.
3. Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). Your Shop Policies have to comply with MolyMed Supplies’s  policies, as well as your local laws.
4. Use accurate photographs and descriptions when you list items.
5. Include reasonable and accurate processing times or dispatch-by dates.
6. Cooperate with investigations conducted by MolyMed Supplies. Promptly provide any information requested by MolyMed Supplies, and cancel and refund any transactions deemed invalid or unauthorised by MolyMed Supplies.

 Order Eligibility Requirements

1. Dispatch your order according to the processing time or dispatch-by date you listed or as agreed upon through MolyMed Supplies.
2. Dispatch the order to the address provided on MolyMed Supplies. If your buyer provides an alternate delivery address through Messages, be mindful of fraud or scams. You may choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected delivery address.
3. Mark the order as dispatched after you send it out. 
4. Provide valid proof of dispatch. Valid proof can include a delivery or tracking number that shows the order route and delivery progress.
5. Use MolyMed Supplies payment to receive payment for the order.

Anti-Discrimination and Hate Speech Policy

MolyMed Supplies prohibits the use of our Services to discriminate against people based on the following personal attributes (collectively, “protected groups”):

• Race
• Colour
• Ethnicity
• National origin
• Religion
• Gender
• Gender identity
• Sexual orientation
• Disability
• Any other characteristic protected under applicable law

It is your responsibility to know your local laws and any other legal regulations on discrimination that might apply to you. Additionally, Molymed Supplies does not allow hate speech. Hate speech occurs when violent, offensive, derogatory or demeaning language is directed at a person or group based on their one or more protected group attributes.

Whether you’re engaging with public features on MolyMed Supplies, such as listing items, using community spaces, and writing reviews, or having direct communication with other members of the Molymed Supplies community, such as via Messages, discrimination and hate speech are not allowed. As a seller on Molymed Supplies, your shop content, including shop announcements and shop policies, cannot display discriminatory behaviour toward protected groups. Examples of prohibited behaviour include, but are not limited to:

• Refusal of service based on membership in one or more protected group
• Expressing intolerance or a lack of respect for another member on the basis of protected group attributes
• Having a shop policy that excludes sales to members of one or more protected groups listed above
• Directly or indirectly making derogatory or demeaning remarks against protected groups listed above
• Racial slurs
• Posts that support or glorify hate groups and their members

If you think discrimination or hate speech has occurred on Molymed Supplies, please report it by emailing admin@molymedsupplies.com, and we will investigate. If you see a listing on Molymed Supplies which you believe violates these terms please email admin@molymedsuplies.com. We have a timely review process for all reports.